International Travel Network Reviews | itncorp.com @ PissedConsumer

Anonymous

Guest-3594079

Berkeley, California

Travel to Portugal and Spain

May 20, 2022

1.0

The original ticket price was subject to a bait and switch. ASAP offered an attractive price and then suddenly that wasn't available and price was much higher. Bought their ticket-change insurance, needed to make a change, and they made it impossible to resolve (my emails were not returned, my calls were not returned) for over a week and by then, the fare change had gone up by over $750/ticket. In 30 years of frequent international travel, this was, by far, the worst customer service experience I have ever had.

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User's recommendation: Get your airline tickets somewhere else!

Denise M Ijd

Deceptive Marketing and Terrible Customer service

Dec 27, 2021

1.3

My complaint is similar to many others on this site. I bought $6000 worth of tickets plus $580 travel protection plan. They market the plan heavily, using deceptive wording such as « changed your plans? We can exchange your ticket for FREE » I needed to change my flight due to illness in the family. Their support service was useless in helping me rebook, offering me ridiculous and expensive options. In the end I rebooked directly through Air France for a fee. ITN/ASAP have refused to refund the fee, which is promised in the protection plan. I made the mistake of being attracted by an initially lower fare, but I would have been far better off with more reputable agents.

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Loss:

$800

Pros:

Quick response when buying airline ticket

Cons:

Are liars and do not stand by their product

Preferred solution: Full refund

User's recommendation: Do not waste your money on an ASAP ticket. The whole organization is set up to scam customers.

Maricel A Gha

Uncomplete refund

Sep 28, 2021

1.0

International Travel Network - Uncomplete refund

Talk to an agent Hannah and guaranteed us a full refund. We received a partial payment $3807 and other payment will be received in 2-4 weeks time since July but up to this time no refund coming. We follow up and another agent responded and telling us it was refunded. Were still waiting up to this time more than 8 weeks no refund coming.

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Preferred solution: Full refund

User's recommendation: Not here!asap tickets

Vesta F

Cannot get refund

Oct 10, 2021

1.0

SWe bought insurance for our trip. Due to rise in Delta variant, we chose to cancel trip. We called Delta.Delta issued refund to ASAP tickets on 9/5. Numerous calls, e mails &;;;;;;;;;;amp; agents, a complete run around. No refund, no answers

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Loss:

$798

Cons:

Horrible customer service do not want to refund your money

Preferred solution: Full refund

User's recommendation: STAY AWAY! Too good to be true

Ana S Xdx

Ana S Xdx |

Won't refund my money even I purchased trip protection and airline cancellation

Nov 17, 2020

1.0

International Travel Network - Won't refund my money even I purchased trip protection and airline...

International Travel Network - Won't refund my money even I purchased trip protection and... - Image 2

Updated by user Nov 17, 2020

No development, already file my complaint to BBB, and will do to every agency that concerns this company

Original review Nov 17, 2020

Delta Airline canceled flight due to Covid, i asked for refund since March 2020, until now have not get my refund, an agent called me about a week ago said my account is still open and what do i wanna do with it, i told him that i already fill up a form for processing refund, called the agent that processed my refund, he's acting like he don't know me, and said there is no record of that refund processing, and said he cannot access my account that i should call the agent that called me about a week ago because he took my account thats why he cannot access it, after me getting mad and asking for manager and telling him i will report them to BBB which i did, he hang up on me, Very Rude!

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Loss:

$1092

Pros:

Quick response when buying airline ticket

Cons:

Wont give your refund unless penalty
Bad customer service if ticket was canceled

Preferred solution: Full refund

User's recommendation: NEVER Purchased on this travel agency, they should put out of business and revoke their license!

Edward G Evu

Lying and giving fake/worthless vouchers

Mar 15, 2021

1.2

International Travel Network - Lying and giving fake/worthless vouchers

They offered me a voucher after my flight was cancelled and I had to buy a new ticket from them to return home, but every time I try to use the voucher they come with another stupid excuse not to honor the voucher. They lie to customers to get them to accept the vouchers knowing very well that they do not intend to honor those vouchers. Do not accept the vouchers, the vouchers are fake and worthless.

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Loss:

$300

Preferred solution: Deliver product or service ordered

User's recommendation: Do not accept the vouchers, the vouchers are fake and worthless.

Teddy N

Teddy N |

Midland, Michigan

Scam company

Jan 08, 2021

1.0

Updated by user Feb 08, 2021

I received a refund after filing complaints with different agencies

Original review Jan 08, 2021

Do not use asaptickets/international travel network. I would like to urge anyone looking to book a ticket through asaptickets to do their due diligence and research about this company. Plenty of reviews and videos on YouTube and other media that tell the horrible stories that people have gone through dealing with this company. I am still going back and forth with them about my tickets. Still no luck. I even had to hire the help of an attorney. Please be careful out there. Lots of people looking to pull a fast one on unsuspecting victims

View full review

Loss:

$1300

Pros:

No pros

Cons:

Are liars and do not stand by their product
Wont give your refund unless penalty
Bad customer service if ticket was canceled

Preferred solution: Deliver product or service ordered

User's recommendation: Go through the airlines directly, do not use asaptickets

2 comments

Guest-1983635

Feb 14, 2021

Teddy, What agencies did you contact to file complaints ? Please let others know such as myself. Thank YOU.

Helpful

Teddy N

Feb 14, 2021

Replying to comment of Guest-1983635

Please be sure to file complaints with the following agencies: Better Business Bureau (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started) California Attorney General (https://oag.ca.gov/contact/consumer-complaint-against-business-or-company) Delaware Attorney General (https://attorneygeneral.delaware.gov/fraud/cmu/complaint/) US Dept of Transportation (https://www.transportation.gov/airconsumer/file-consumer-complaint) FTC (https://reportfraud.ftc.gov/#/) This company is registered to multiple addresses: 100 PINE STREET SUITE 1925 SAN FRANCISCO CA 9411* *** N WEST STREET SUITE 1200 WILMINGTON DE 19801 Here is a list of all of the people who should be emailed at ASAPTickets / ITN: hannah.b@***.com Ella.b@***.com Peter.v@***.com Rasmus.t@***.com dale.v@***.com Specialservices@***.com I listed all names on my complaints (International Travel Network a/k/a ITN and ASAPTravel)

Helpful

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Rosario C Bol

Illegal Charges

Dec 03, 2020

1.0

I bought ticket for me and my husband in Feb 2020. Due to Covid DAL cancelled our flight to the Phil. Per Delta Airlines no fees will be charged and was told that our ticket is good up to Dec 2022. No word from ASAP until On Nov 21,2020 agent Ingrid called and everNsaid we have to decide to choose between vouchers or refund. If refund it will be less from what we paid. I was leaning towards vouchers when that same night she called me again and was told that DAL refunded 100% of our ticket but in order to get them, i need to pay $500 ($250 each) upfront with a credit card. She said the fees will be for consolidator. I was left with no choice she said either pay now or loose everything. We also bought travel protection plan. I have not seen the refund on my credit card. Why do we have to be charged. We lost almost $700 for the charges and the protection plan. I will look into this further and file complaints to the proper government agency to get my money back. ASAP has no compassion and professionalism in taking care of customers.

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Loss:

$678

Preferred solution: Full refund

Mel B Eed

Columbia, South Carolina

Infinite problems

Oct 02, 2020

1.0

The BBB rating is bogus. Stay far away from ASAP.

View full review

Loss:

$850

Preferred solution: Full refund

User's recommendation: ASAS is a no-no.

Steven K Cwe

Steven K Cwe |

San Francisco, California

Poor customer service and dishonesty

Aug 25, 2020

1.0

Updated by user Sep 24, 2020

It took them 4 months of evasion and lies, a complaint here and on other internet sites, to the US Department of Transportation and to the California Attorney General, but they finally issued the refund.

Original review Aug 25, 2020

I purchased a ticket through this company and also purchased their optional and extra-cost "Trip Protection". The Trip Protection specifically states that I will get a 100% refund of the ticket price in the event the airline cancels my flight due to unforseen circumstances. Well, Iberia did cancel my flight and a worldwide pandemic certainly is an unforseen circumstance. Now I am in a 4 month battle with ITN to get them to honor the terms of their Travel Protection product. I get excuse after excuse, and every time I speak with someone else the promise to "ask the airline to issue a refund" but the Travel Protection contract does not make the refund conditioned on the airline reimbursing ITN, but it does state that ITN will reimburse me under certain conditions, which have been fully met. Also, I have refused a $300 per person "transaction fee" because the travel Protection states I will get a 100% refund, not 100% minus $300 per person.

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Loss:

$1591

Pros:

There are no pros with this company

Cons:

Are liars and do not stand by their product

Preferred solution: Full refund

User's recommendation: Stay away - they will lie to you like a rug lies on the floor and refuse any customer service to support what they have promised you, even primises made in writing.

WILLIAM S Fse

URGENT CHANGE OF JAL FLIGHTs - 3/23,24 N5RROV - AA8498

Mar 17, 2020

5.0

International Travel Network - URGENT CHANGE OF JAL FLIGHTs - 3/23,24 N5RROV - AA8498

GREATRef: Nadeen, my agent contact in San Francisco. Nadeen may be on holiday. I must change flight at no cost. Someone please reply wsavola1949@***.com within hours I must leave Indonesia on or before 5 April. I may need to return and meet with Minister of Culture in 2-3 months./

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Pros:

Hopefully a quick eesponse eepone tomy urgent needs
Quick responseto

User's recommendation: 29 times to Indonesia

Perlaine G

ITN ticket protection plan

Jul 11, 2018

1.0

I bought ticket protection with my ticket everytime i booked a flight, i payed 198$and some change, under asap tickets . Sadley the airline lost my luggage and its gone now this ITN would not take my claim and wont give me anything just beacause i didnt report the claim within 24h, but then i have reported it to my airlines in an hour.

And i have proof, but i guess this ITN dont give a *** coz they dont give a *** that my luggage is gone and wont give me anything. . Ive been getting ticket from them everytime igo on vacation every 2 years.

And my family. I wont stop until i get something coz rhis is rediculous.

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Reason of review:

Poor customer service

Anonymous

Guest-1255673

Cheated out of paid up insurance

May 14, 2018

THE TWO FIRMS THAT CHEATED ME ARE [1] ASAP (Mr McBayne) and [2] ITN (Mr Bishop) BOTH OF which are in possession of everything you asked for in your fake request on here which I presume I presume you posted it publicly to mislead viewers on here that you were trying to resolve. NOTHING COULD BE FURTHER FROM THE TRUTH. Your posting is FAKE. You have had my money since August 31, 2017 and you have repeatedly used every possible delay tactic including this one to keep the money I spent years saving from my old age government pension. I do not have a company pension. Neither does my wife. It was to be our last trip because my wife has a limited time left to ever go on any trip. You people are brutally. Vicious against seniors without cause or reason. I call it common theft which is what street muggers do. You have no intention of returning my money AND YOU KNOW IT. So I am asking every viewer on here to copy and paste my above complaint and comments to their email list and on social media groups [I.e. Facebook, Twitter etc} to join me in trying to shame you since you are untouchable by police. I will of course send copies to your local police force and INTERPOL BUT I SUSPECT YOU ALSO HAVE WAYS OF AVOIDING THEM. AS YOU SEW IN THIS LIFE YOU WILL REAP and my post is just the beginning with the help of other viewers. My Name is: Al Yetman and my email is: YetmanInfo@***.com to enable other victims to join me in fighting you.

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Reason of review:

Poor customer service

Anonymous

Guest-1058961

San Francisco, California

Empty promises

Jun 10, 2017

1.0

I booked April 9, 2017 through ITN. The process of booking went well but the reservation of seats. The travel agent made a promise through email that he is going to contact the airline for seat reservations. I made follow for several times by calling this agents direct number and email. To my disgust, no single reply made to this date. I am leaving next week with other 3 family members without reserved seats. I called the 1800-asap number and talked to a different agent. He tried to reserve some seats for the four of us only to find out that no 4 adjacent seats available. The agent tried to reserve seats but to no avail. According to him their system is down. What a stress!!! He advised to call the airline directly. That agent I talked to has very poor customer service. I can give you his name and all emails made as proof.

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Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

1 comment

ASAPtickets

Jun 12, 2017

Thank you for bringing this situation to our attention, first and foremost, we would like to apologize for the inconvenience we may have caused you as well as any miss-communication from our Sale Department and Customer Support Department that has led to your distrust in our company.

Please give us more details about your issue so we could assist you properly. We will need your ITN reservation code (it should be six characters) or the ticket number.

Feel free to reach our Customer Support at 1-80*-750-2238 or send an e-mail to feedback@asaptickets.com and we will gladly help you.

With kind regards,

ITN Team

Helpful

Anonymous

Guest-1124830

Missed Flight

Nov 02, 2017

1.0

16 October 2917 I missed a flight bought from ASAP TICKETS. The flight was on time and due to TSA and American Airlines unnessasry delay flight was missed I imediately contacted American Airline and INT, INT was imposing a fine aginst me even before we finished our conservation, Flighy cost 551 dollars fine imposed was 720 dollars with INT cutting 100 dollars Total fine 620 dollars my issue is the delay was TSA and AA why should I have to pay I will personally visit AA and INT if this is not resolved, each time I make contact its always a referal I was once refered to the lady I had just talked with WHAT A *** MESS THESE COMPANIES CREATE TO CHEAT OR USE CONSUMERS

View full review

Cons:

Fines and fees

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: COMPLETE REFUND AND A ROUND TRIP TICKET FROM MANILA, PH TO TRI CITIES JOHNSON CITY TEN37604

Anonymous

Guest-982041

Short Review on December&nbs-05:00;29,&nbs-05:00;2016

Dec 29, 2016

1.4

AVOID, AVOID AVOID, AVOID ,AVOID, AVOID, AVOID,AVOID. Yes , I mean avoid them like a plague. I can't explain their bad customer service in a mere text but all I can tell you is please look for other option to buy a ticket . Am losing $1700 for no reason as am typing this massage right now .

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Reason of review:

Poor customer service

Contact Information

Website:

www.itncorp.com

Mailing Address:

Headquarters 1000 N West Street, Suite 1200,

Wilmington, Delaware 19801

United States

Phone:

(800) 981-0805

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International Travel Network

International Travel Network Overview

Media from reviews

Top International Travel Network Reviews

"URGENT CHANGE OF JAL FLIGHTs - 3/23,24 N5RROV - AA8498"

"Travel to Portugal and Spain"

Travel to Portugal and Spain

Deceptive Marketing and Terrible Customer service

Uncomplete refund

Cannot get refund

Won't refund my money even I purchased trip protection and airline cancellation

Lying and giving fake/worthless vouchers

Scam company

Illegal Charges

Infinite problems

Poor customer service and dishonesty

URGENT CHANGE OF JAL FLIGHTs - 3/23,24 N5RROV - AA8498

ITN ticket protection plan

Cheated out of paid up insurance

Empty promises

Missed Flight

Short Review on December&nbs-05:00;29,&nbs-05:00;2016

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